Refund and guarantee policy

Every new subscription starts with a 7-day free trial with full access. No payment is taken during the trial. Cancel before it ends and you are never charged. We email you before the trial finishes so the first charge is never a surprise.

• Applies to your first paid charge on either the monthly or the yearly plan.
• Ask within 30 days of that charge and we refund it in full.
• No form, no reason required, no retention call.
• Refunds are issued to the original payment method, normally within 5 working days and always within 14.

Send us a message through the contact page from the email address on your account, with the subject “Refund”. That is the whole process. We will confirm by email when the refund is issued.

You can cancel at any time from your account. Cancelling stops all future charges. You keep access until the end of the period you have already paid for — we do not cut you off the moment you cancel.

Beyond the first 30 days the guarantee no longer applies, but you are never locked in. If a yearly renewal has just been charged and you had not intended to continue, contact us within 14 days of the renewal and we will refund it, provided you have not used the platform since the renewal date.

This policy sits on top of your legal rights as a consumer in the UK, including your right to cancel a distance contract within 14 days. It does not replace them, and nothing here reduces them.